Exams Test Day Delivery Coordinator
We are recruiting for two part time Exams Test Day Delivery Coordinator to ensure exams operations and supporting resource meet customer experience requirements and ensure exams integrity on the ground. This role is ultimately responsible for efficient, effective and compliant Test Day delivery, managing cost, risk and contingency on the ground and setting standards, developing and managing the performance of their team.
Details
| Reference number | AUS-374 |
|---|---|
| Location | Sydney, Australia |
| Salary | AU26,000-29,000 per month |
| Duration | 1.5 years fixed term |
| Closing date | Wednesday 30 January 2019 |
Role overview
ABOUT THE DEPARTMENT/TEAM
The Exam team in Sydney runs exams to more than 11,000 exams in five locations around Australia plus New Zealand, and by 2020, we plan to double our impact, both in terms of exams delivered and the income generated so that a positive surplus is achieved building a self-sustaining operation in response to the Regional Exams Plan and our own Country Plan. Working under the lead of the Examinations Manager, you will provide organisational support to help our work reach its full potential.
WHAT YOU WILL BE DOING AND WHY
We are recruiting for two part time Exams Test Day Delivery Coordinator to ensure exams operations and supporting resource meet customer experience requirements and ensure exams integrity on the ground. This role is ultimately responsible for efficient, effective and compliant Test Day delivery, managing cost, risk and contingency on the ground and setting standards, developing and managing the performance of their team.
WHAT IS INTERESTING ABOUT IT
You can take pride to supervise and monitor administration of tests by proctors and supervisors; ensures that test instructions are accurate and that appropriate testing environments are maintained. You will also be able to develop strong relationships with British Council owned and managed venues and provides feedback for improvements as per audit standards.
WHAT WE ARE LOOKING FOR
What we're looking for in the successful candidate:
- The right to live and work in Australia
- Strong written and spoken communication skills in English (minimum B2 Level)
- University Degree or relevant working experience for 2 year in a similar environment
- Excellent communications and stakeholder relationships skills
- Experience resolving customer complaints